Error: Render Failed Render failed due to the following error: Error: Internal Server Error

[medstudio]

Error: Render Failed

Render failed due to the following error:

Error: Internal Server Error

[Ben]

@medstudio - welcome to the forum!

Thank you for bringing this to our attention! We had an issue yesterday & part of today with some of our severs that would skip renders. The issue is now resolved, and everything should be running properly.

[arquitlacuache]

Hola, im having the same issue.

[Ben]

This should be resolved now - please let us know if this is not the case.

Also, we just released v1.2 and I’d highly recommend updating your version to this latest: Veras - Release 1.2

[yuweichen]

in sketchup 2021,veras 1.3.0.2

Error: Render Failed

Render failed due to the following error:

Error: Internal Server Error

[Ben]

Thank you for reporting this issue. The problem was with the back-end, and it should now be resolved.

[Damiano_Corradini]

Hi everyone, i just got the latest version 1.4.0.1 and i have the same “Internal Server Error” issue.

[chriskchan]

I got the same error too! Also seeing that error in the web version.

[fabo777]

[Ben]

@fabo777, @chriskchan & @Damiano_Corradini - thank you for posting about this error. We had an issue with the newly released v5 render engine backend, and the render success rate plummeted when we caught high traffic. This is now resolved, and functionality is restored.

Apologies, to everyone that upgraded to the newest release and had the internal 500 server errors. Our early access testing did not have enough volume to bring this issue to light.