Could someone explain why I can’t start a new video?
Every time I try, the following error messages appear.
Could anyone help me? Thank you.
@floow_moe Is this on a fresh session that you have just logged into?
This error can occur when your credentials have gotten too old for the Chaos license system.
If you log out and back in it should resolve the issue.
Unfortunately, logging out and starting again didn’t resolve the issue—it’s still present.
Since the license is brand‑new, the problem is likely unrelated to the license itself.
Do you have any ideas for me? Any guidance on what I might have missed would be appreciated.
I’ve noticed a new issue. When a rendering fails and I receive a notification that it is not working, I try various methods to recover the rendering or video.
Normally I would experiment with different solutions to avoid the failure. However, I’ve now observed that each time this happens I lose some of my remaining render credits. As a result, I end up with no successful renders and fewer credits left.
Do you have a solution for this?
We are fixing the issue. Will message you directly to look into your account details.
@Greg Good morning! I am experiencing the same issue. Every time I try to start a video the same message apperars and it fails…any idea to solve it? Thanks in advance
