Veras - problem of using a purchased license

Veras Veras Revit
1

Hi,

Hi, I have a problem with Veras and actually with the license of Veras - I was using it without any problems for more than 2 months, when suddenly this window appeared at login - in revit as well as in the web app

  • Anticipating questions-yes I have downloaded new versions

I have a license for one year ( 10 months left)… . and now in the heat of the moment when I need to use the program often and intensively I face such a technical problem

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2

Thank you for reporting this. The team is aware of a license issue and is currently working on a patch.

Edit: The team released a patch, and the issue should be resolved.

3

hey, I am writing again with the same problem again- the license is still active however I have the same message as in the first post.

4

@TDEast Thanks for letting us know, I’ll look into why this error is re-occurring for you! Stay tuned.

5

@TDEast - it looks like your Veras license may be assigned to a different email, and not the one in the screenshot in the original image.

I’ll send you a private message with more information!