I recently installed Veras Plugin 2.2.1.0 for Sketchup Pro 2021 and I am a paid subscriber.
However when I launch Veras from Sketchup it just freezes on the ‘Loading’ screen.
Any suggestions?
Sorry you are experiencing trouble.
Can you outline what troubleshooting steps you have already taken?
Were you able to login with your Chaos account? Does it hang up after the login?
Hi Dave, all i’ve done is go to the Chaos website, download the Veras installer (for sketchup 2021), tried restarting the computer and then when i open Sketchup 2021 it gets stuck on the loading screen and doesn’t change. I can login to my Chaos account through my web browser, no problem.
One of our developers @Greg will probably chime in here in a bit once he investigates what could be hanging it up. In the meantime, could you try a uninstall and reinstall just to confirm it wasn’t a hiccup during installation. Post back here if there is any change.
1 Like
Actually @Dave if I recall, there were a few specific versions of SketchUp that didn’t work with Veras - I’ll see if I can dig up the thread. @chanarch do you know exactly what version of SketchUp you have? Not just 2021, but it’ll be something like 2021.1.2.3 or similar.
Ok, I found the exact thread:
And even the exact comment where we pinpointed the issue:
In summary, version 21.0.339 doesn’t work, but using at least version 21.1.332 seems to fix the issue. Again @chanarch if you can, let us know what version of SketchUp 2021 you are using! Hopefully it’s not the incompatible one.
@Daniel, I went onto the sketchup website and the oldest version of sketchup available for download is 2023, so I can’t download 21.1.332. I’ve paid for a licence for sketchup 2021 so I’d rather not have to upgrade for a newer version of sketchup just so that the Veras plugin works. Can you find out whether there is a way to get the Veras plug in to work on my 21.0.391 version?
@chanarch I found this forum thread where someone shares a link to an existing download: Where I can find SketchUp 2021 PRO for download? - Pro - SketchUp Community
They have a link for a download, so I downloaded the installer, and the version does appear to be 2021.1.332
https://www.sketchup.com/sketchup/2021/SketchUpPro-exe?_gl=1*1d1rtym*_ga*MTI2NDYwOTc5Ni4xNzQ5NzM1Mjc3*_ga_MZ5SBB54Y6*czE3NDk3MzUyNzckbzEkZzEkdDE3NDk3MzU0NDckajYwJGwwJGgw
1 Like
Hi @Daniel, the version of sketchup i’m using is version 21.0.391, so neither 21.0.339 or 21.1.332.
And @Dave yes I’ve tried uninstalling and reinstalling the veras plugin and it still doesn’t work.
@chanarch Yeah, as @Greg said, there are some links, even though they’re a bit harder to find, that let you use an updated version of SketchUp 2021 - some official, some not official - and there might even be a few more in the other thread I mentioned.
I think installing one of those would be your best bet.
We did try a lot of things to fix the issue with that particular version of SketchUp, but we were unable to do so. I believe the core issue was that those versions of SketchUp used a version of Chromium for their extension browser windows (which is what Vera uses) that had a bug, and SketchUp didn’t update away from the buggy Chromium version until about 21.1.332. Basically, Veras is unable to work with that particular buggy version of Chromium, which is built into SketchUp so we can’t change it.
1 Like