Unable to log in to Helix Sketchup due to a loop

Helix
1

I am using Helix in Sketchup 2025. When I try to log in, the screen gets stuck in a loop saying “Retrieve login data from chaos.” I didn’t have this problem last week; it has been happening for a few days now.

I followed all the instructions from the AI chat on the Chaos website support page, but I couldn’t fix the problem.

Any help would be greatly appreciated.

2

@Xoid Thanks for sharing the issue, lemme take a look at this and get back to you!

If you can share any of the below info, it would help us get to the bottom of this:

  • What version of Helix do you have installed?
  • Can you share a screenshot of what you see when you try to log in?
  • [Advanced} - open the browser console on the login page, and take a screenshot of the logs? I can provide more info on how to do this, if you are up for it.

In the mean time, I’ll see if I can reproduce it on my end.

3

Also Xoid, I’ll send you a private message to get your email address, so I can see if it’s something related directly to your account or not.

4

Helix 2.15.3,

Helix loop
Helix loop1042×1123 16.8 KB

1 Like
5

Super helpful, thanks for the quick info.

We discovered a potential bug preventing some users from being able to log into any (former) EvolveLAB product.

I’m working on a fix for that right now, based on the info you shared, I think it might also solve your issue.

Once I have it fixed and released, I’ll let you know so you can test it again and see if it helped.

Thanks,

6

FYI, for privacy reasons, I hid one of the screenshots you shared, but we still have access to it if needed.

7

Thanks for the information and help, I’ll stay tuned.

8

@Xoid We just released an update to our server that might fix this login issue.

Can you give it another try, and let us know if you are still having issues logging into Helix?

Thanks,

9

its working now! thanks for ur help!

2 Likes
10

Yay, thanks for confirming!

Happy Helixing.

2 Likes