Hi team,
I am writing because my paid subscription has completely broken down, and I am stuck in a support loop on the main website.
I recently generated only three 8-second video clips in Veras, and my entire credit balance was instantly wiped out to empty. The ://chaos.com dashboard provides no line-by-line itemization or warning about how this could happen.
To make matters worse, my monthly account renewal was clearly scheduled for July 7th, but the dashboard has now suddenly shifted my renewal date out to August 5th. I am being forced to wait an entire extra month for a refresh while sitting at 0 credits because of a software glitch.
Could a team member please audit my account logs immediately to:
1- Fix the renewal date error back to its proper cycle.
2- Manually restore my credit balance so I can actually use the subscription I am paying for.
Thank you,
R.L