Extremely excited to test this tool out but I cant get past the “Veryfying user…” as it seems infinitely stuck at that step. I have Glyph installed also in the EvolveLab tab and am able to sign in there, but I do not have an active license so I can remain signed in or sign out through that window. But Veras just doesn’t seem to start.
Help me Ben Kenobi, your my only hope!
January 4, 2023, 5:10pm
Sorry that Veras got stuck here!
You mentioned that you have Glyph installed. Can you sign out of that app. Then try to starting Veras?
January 4, 2023, 5:52pm
We figured out that the expired Glyph trial was halting things up. This issue might happen if you have an expired version of our Glyph app.
If anyone else has this issue, let me know, so that we can fix it on our end.
Hi there! I have the same issue.
January 4, 2023, 9:39pm
It should be fixed now. Let me know if that’s not the case
January 5, 2023, 8:49pm
We now have a permanent fix to this issue, and we released a Veras patch: 0.6.0.4:
Veras - Release 0.6.0.4
To install the new version, please use the link in the post above.
Fixed licensing “Verifying user…” dialogue being stuck forever when there was an expired trial of one of our other products (Helix & Glyph).
Fixed issue where Veras trial license would be expire before using the app, when a trial of one of our other products expired.