Render failed due to the following error: Error: Request must have customer_email in body

Veras Veras SketchUp
1

Error: Render Failed

Render failed due to the following error:

Error: Request must have customer_email in body.

Please advice

2

Are you using the latest Veras release?
Veras 1.1.0.0

Are you running Veras on Mac or Windows?

3

Hi, I am having same issue. Running on windows. Trial version.

4

Are you using a VPN?

5

Hi, I´m having same issue. Windows trial version on Sketchup 2023. no using a VPN
Thanks in advance

6

Hello

same for us at the office
mac Skp 2023
pc skp 2022

thanks

7

@Romain - Thanks for lettings us know! We’ve heard about this issue from a few users, typically with SketchUp and Mac, and we’re currently trying to find a solution. We’ll post an update once we have this issue solved! Thanks,

8

With the release of Veras standalone, can you test and see if this version works? Go to this url: https://veras.evolvelab.io/

9

Same error: windows - revit 2023 plugin - please solve the problem.

10

@plano - were you having this issue using the standalone version?

11

Last week I hadn`t - today I have. But I need the plugin function - not the stand alone version. Thank you!

12

I see. Using the plug-in, did some of the renders work? Or we’re you not sure to use the plug-in at all?