I'm having trouble login in to the sketchup extension

Veras Veras SketchUp
1

The error message that gives is “Login Failed”

2

@Vini_projetare This sometimes happens if your network, VPN, or Firewall is blocking our login service.

Can you let us know some more information, including:

  1. What version of SketchUp and Veras you are using?
  2. Are you able to log in if you disable your VPN and/or Firewall?
  3. Are you able to connect do a different network (different wifi, cellular hotspot, etc) and then login?
  4. What geographic country/region are you located in? (Our login service is blocked in a few geographic areas)

Thanks,