Helix does not seem to be working: not creating Revit walls or Doors from 2D CAD file

Helix does not seem to be working for me, not creating Revit walls or Doors from 2D CAD file. Can we have a call please? i would like to buy the product but i need to check this. Thank you!

@Carolina_nr Thanks for sharing this issue! Sure, I’ll send you a private message about setting up a call.

Are you able to share the CAD file you are trying to convert with us? If so, I could get a head start on troubleshooting what might be going on.

Thanks,