Hi~ I purchased the seat and assigned the seat to the user but it shows the error generating the image.
Would you please help to solve the problem? best regards!
Hi @andrewllu! Thanks for reaching out with your question.
It appears that the file system is taking issue with you saving the completed rendering to the location that’s been designated – which appears to be directly on the C-drive. I was actually able to reproduce the error by switching my saved location to the C-drive:
If you go into settings, you can change the location you automatically save renders to:
After creating a folder within C:/ and selecting that new folder as the render saving location, I was able to successfully save the renders, as you can see:
Hope this helps. Please let us know if you run into any other issues!
Best,
Greg
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