We are about to start a large scale pilot of Glyph and I am having login issue with the floating license and Chaos.
In our Chaos account management portal we have ‘Floating License Sharing’ enabled and currently one floating annual license of Glyph. We also have Corporate email sign-in (SSO) enabled with Chaos.
In Revit when launching glyph and logging in as any user, I always get presented the following error message.
Clicking ‘Close’ and launching Glyph again from the Revit tab allows me to bypass this and use Glyph without restriction. Because of this I have ignored this error for the past few months.
Since we are starting a pilot and introducing this tool to a large number of people I would like to resolve this issue so they can have the best experience. An added issues is that currently our Chaos account management portal does not registers when a user is logged in and using Glyph and the ‘In Use’ column always remains at zero. This means that multiple accounts can all be signed in and use just the single license of Glyph at the exact same time.
Is this a known issue? Are there steps my IT department needs to take to enable SSO login separately for Glyph? Any help would be appreciated.