We are about to start a large scale pilot of Glyph and I am having login issue with the floating license and Chaos.
In our Chaos account management portal we have ‘Floating License Sharing’ enabled and currently one floating annual license of Glyph. We also have Corporate email sign-in (SSO) enabled with Chaos.
In Revit when launching glyph and logging in as any user, I always get presented the following error message.
Clicking ‘Close’ and launching Glyph again from the Revit tab allows me to bypass this and use Glyph without restriction. Because of this I have ignored this error for the past few months.
Since we are starting a pilot and introducing this tool to a large number of people I would like to resolve this issue so they can have the best experience. An added issues is that currently our Chaos account management portal does not registers when a user is logged in and using Glyph and the ‘In Use’ column always remains at zero. This means that multiple accounts can all be signed in and use just the single license of Glyph at the exact same time.
@Elliottk Thanks for following up. We are still working on this, it turned out to be a bit tricker to reproduce and fix than we’d initially hoped. I’ll post an update here once we have a definitive fix released!
@Elliottk Here’s a few more details about this ongoing issue:
Currently, the MyChaos portal’s ‘In Use’ column does not work for the former EvolveLAB apps like Glyph. You are still checking out and using a seat of a floating license, but it just doesn’t show up as ‘In Use’. The Chaos licensing team tells me they are currently prioritizing this issue, to either (1) remove that column for EL apps, or (2) make it correctly reflect the number of licenses currently in use.
We believe what’s happening when you see the ‘Unable to log in’ error is that you are actually logging in and fetching a licenses, but then an error occurs that causes that window to pop up after a license has been fetched and saved to your computer. So, they next time you launch Glyph, Glyph finds the successfully saved licenses without you having to log in again, so you don’t see the error. So, we think licensing is working, but also throwing this extraneous error the first time.
Again, we are still working on this one, but will provide you with more information when we have it!
@Elliottk Quick update - we are still working on this. It may be a problem with legacy EvolveLAB licenses that have been migrated to the Chaos licensing ecosystem, but I’m not sure. We’re making a series of licensing updates that we hope will help resolve issues like this. I’ll keep you posted once it’s released!
@Elliottk We released a licensing update today (finally) that might solve some of the floating license / double login issues. No installation required, this is a backend web update only.
Well we still haven’t been able to reproduce and/or pinpoint the cause of some of the issues users have reported, including the Glyph double-login requirement, or users unable to access their floating license seats sometimes, we did find and fix or remove some legacy code that was causing bugs related to these areas.
If you do continue to experience any licensing issues, please let me know and we’ll continue looking into it, because well I think this update will help, I haven’t been able to confirm that it will solve all of the issues as of yet.
Thanks for the update. Unfortunately the updates since this post have not fixed the SSO token error issue I am seeing. We still have to closeout of the error message and then log back in in order to log in. Interestingly enough logging in with a simple email address on a personal account does not produce the same error. It seems like there is something amiss with the sso setup. Insights on this?
