I’m trying to use helix to export my revit model to sketchup, but I keep getting a error message that says “Cannot connect to hub. Please contact EvolveLab Support”. What can I do to fix this? I appreciate any help.
@Armel - welcome to the forum!
Can you tell us more about your setup:
- Is the error message coming from Revit or SketchUp? (can you share a screen grab?)
- Windows version
- Confirm that the Helix Service is installed and running
- go to:
Start>Services>Helix Hub Service - Make sure that the status is
Running
- go to:
If you can share a screen grab of the above, it would help.
If all of the above checks out:
- uninstall Helix
- re-install Helix
- restart computer
- test again
Hi Ben,
Uninstalling and re-installing Helix seems to have fixed it.
Thanks.
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