Cancelation of trial / non working account - Veras

Veras Veras Standalone
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1

Hello,

I signed up for the Veras free trial using the email *** but I’m unable to access or use the app, and I have not received any confirmation or cancellation email.

Could you please confirm the status of my trial/account, and cancel it on your end to make sure I’m not charged going forward? i would like to not be charged, i was not able to try the product

Account email: ***
Date I signed up: 23dr of September
Thank you for your help.

María Fernanda Yáñez

2

@mariayanez Sure thing, lemme look up your account now to see what’s going on… hang tight!

FYI: For security purposes I removed your email from your post above.

3

@mariayanez I am able to find your Veras account, but it doesn’t have any Chaos Credits, and it doesn’t seem like it’s been used yet. I was not able to find your trial license, but I typically am not the person who has access to that information.

So, for the next step, I’ll open a support ticket through the official Chaos support system on your behalf, so someone with our licensing team can resolve the issue for you.

You should receive an email shortly with a link to that open ticket. Please reach out if you do not see that soon.

4

Oh @mariayanez I also forgot to mention 2 more things:

  1. Have you tried accessing the Veras web app? It’s the easiest way to test access, since you don’t have to install anything. Just go to the below URL, click ‘Chaos login’, and sign in. If you have an active trial, you should be able to log into Veras. If you need help logging in (like resetting your password) you should be presented with options to do so on the login page. Once you log into your Chaos account, you will see some sort of ‘No License Found’ error inside of Veras if your trial isn’t working. If you are unable to log in this way, or run into some other issue, please let me know and post a screenshot of what you see, so we can figure out why you can’t log in.
  1. You should also be able to log into my.chaos.com, our license management portal. I believe you should see your Veras trial license in there once logged in. If you can, give that a try and let us know what you see.

Thanks,

5

@mariayanez I have send you a private message on here with a link to the Chaos support ticket I opened for you. You should also receive an email - please let me know if you have any issues accessing it.

6

@mariayanez They have responded in the Chaos Support Ticket I opened for you - they say they checked and there is no Veras trial subscription (or any subscription) tied to the email you provided, and you will not be charged anything. So you should be all set!

Let me know if you have any other questions!

Thanks,